0 Are Your Performance Reviews Efficient? Posted by ReviewSNAP | at 9:51 AM

Does your current review process work efficiently? Is it too much of a hassle to even worry about? Let us know what you think about your current review process by clicking on the link below and filling out a quick two question survey.

Performance Review Process Survey

0 Make The Most of Your Assets Posted by ReviewSNAP | at 11:59 AM

Employee's are a company's biggest and most important asset typically consuming around 70% of a company's overall budget. This is exactly why you want to make the most of your assets (employee's). Companies can hire a world of potentially talented employees, but don't have the processes in place to get the most out of that world of talent.

ReviewSNAP™ will put a review process in place that will save time, save money, increase sales and profits, enhance employee productivity and morale, and achieve levels never before reached. Our consultants, in collaboration with other human resource professionals, have developed the ReviewSNAP™ Performance Review System to assist organizations in managing their performance review/appraisal process.

By taking advantage of our feedback, goal creation and development plans you will be able to have a more accountable, yet relaxed review process. As an employee this let's you know how you have performed throughout your review period and what needs to be done to perform well. So, no longer do you have to worry about walking into your boss' office and hear something completely unexpected.

0 Go Paperless and Automate Your Reviews Posted by ReviewSNAP | at 10:46 AM

If you are looking for the simplest answer to transitioning from manual paper reviews to an automated system then ReviewSNAP is your answer. There is no software implementation or implementation costs and you will have access to the system as soon as you have subscribed to ReviewSNAP. With ReviewSNAP's recent implementation of our new eSignature and comment suggestion functions you can fully automate your performance review process and go paperless as well.

In today's world green initiatives are extremely important and by using our eSignature process you will be able to avoid having to print any paper. Your reviews will ALWAYS be stored on a highly secure server, so you will have access to them no matter what and you can have the peace of mind about your information being breached.

Performance reviews are an important process to a company's success, but many organizations use manual processes or inadequate software as their framework for managing performance evaluations. As a result most employees dread them because managers don't want to take the time to do them and most of the time employees don't know what to expect. ReviewSNAP makes your review process quick and simple and ensures the most accurate reviews with our feedback and goals and development plan functions.

Sign up for a 21 day free trial and see how ReviewSNAP can improve your company's performance and morale. We also offer live demo's, so if you would like to learn more about ReviewSNAP don't hesitate to contact us or call (800)516-5849.

0 Don't Rationalize Poor Performance Posted by ReviewSNAP | at 8:42 PM

Some managers and owners make excuses when their businesses or operating units don't perform as expected. While there are extenuating circumstances that can affect bottom line results, the reasons for underperforming generally lie in ineffective management. Too often we hear managers rationalizing poor decisions or inaction. In cases where the expectations were unreasonable or a crucual and unforeseen event occurred, a manager has a valid argument as to why performance fell short of expectations. However, in cases where expectations were reasonable and no significant events impacted the ability to perform, a manager is in no position to make excuses for underperforming. Look at your own organization. Are there managers that consistently or even occasionally make excuses for not meeting expectations?

0 Don't Let Customer Service Be Your Downfall Posted by ReviewSNAP | at 12:10 PM

Customer service is a broad term generally used to define how well customers are served by the organizations they do business with. Our experience and observations indicate that there has been a deterioration of customer service levels in many businesses in recent years. This stems primarily from poor attention to detail and a lack of a customer-orientation throughout the business. Bear in mind that your business should be striving to provide nothing short of outstanding customer service.

It is a well known fact that customer service is one of the primary factors in a customer's decision to purchase again from a particular business. When customer service falls below the expectations of the customer, the likelihood of that customer buying again from that business diminishes. Every contact that a customer has with a business should be considered an opportunity by the business to cement a relationship with the customer.

We believe there are three key components to providing outstanding customer service:
1) hiring,
2) discipline and
3) consistency.

Let's look at each of them in more detail:

Hiring. The ability to deliver outstanding customer service is, without question, dependent upon the quality of employees hired. Employees who are not able to deal with customers effectively can have a devastating effect on perceptions of the business. And employees who cannot execute according to well-defined procedures will cause mistakes, delays and frustration. Laziness and lack of a thorough screening process are key reasons why marginal employees are hired.

Discipline. This term refers to doing things right on a highly consistent basis. A key assumption is that your business has well-defined procedures and processes that are customer-oriented and efficient. Once those are established it is essential that there be a very clear expectation of all employees involved that they execute their tasks exactly as defined. Managers must be able to hold employees accountable for meeting that expectation! When employees are allowed to deviate from the process/procedure or not follow rules, there is a lack of discipline.

Consistency. Customers cannot be served well one time and poorly the next. Unfortunately, the vast majority of businesses do not consistently serve their customers at a high level. Think about your own experiences with the businesses you buy from. How many truly deliver outstanding customer service every time you deal with them? We suspect the answer is not many, if any at all.

The inability to deliver outstanding customer service consistently can be the downfall of a business. In simple terms, it can put you out of business. There exists an opportunity for the business that can figure out how to deal with the three components discussed above. Because few, if any, businesses concentrate enough on delivering outstanding customer service, a business that understands how to do it will gain a significant competitive advantage over its competition.

Take the time to evaluate your own business in terms of the three components identified above. Does your business honestly deliver outstanding customer service at a highly consistent level? If the answer is "yes", are you absolutely certain of your answer? We have found that many businesses that thought they were doing an excellent job of serving their customers were actually falling well short of customer expectations. Don't allow your business to fool itself into thinking customers are receiving outstanding service every time they have contact with your company.